Get in Touch with Emrelo

Frequently Asked Questions

Why should I invest in relocation services?

Moving to Australia isn’t cheap — between flights, documents, short-term stays, and setup costs, people spend thousands before they even settle in. And many relocations fall apart simply because it gets overwhelming. Our goal is to help you avoid those mistakes, settle smoothly, and actually enjoy building your new life here instead of stressing through it.

If I’m relocating with a friend or a group, do you offer any discounts?

Yes, absolutely. If more people want to relocate together, just get in touch with us. Once we understand what each person needs from the relocation support, we’ll evaluate the scope and offer a personalised group discount.

Can you help with relocation in other countries?

At the moment, we focus exclusively on relocations in Australia. However, we plan to expand our services to New Zealand in the near future.

Do you offer confidential support if I’m dealing with personal or health-related challenges?

We provide discreet support for sensitive matters like mental health or family planning. Relocated people can access trusted doctors and services confidentially, reducing stress and making their integration much easier.

What is your refund policy?

If a service is not delivered as agreed, we will review the case and provide a partial refund based on the unused services. For packages, fees for completed services are non-refundable, while unused parts may be credited or refunded depending on the situation.